bhago's Privacy Policy

1.1 Information You Provide

When you create an account or log in to bhago, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket or Upay number

1.2 Automatically Collected Information

When you use the bhago website or app, certain technical information is collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Time, date and duration of website sessions
• Which pages you visited and which games you played
• Information from cookies and similar tracking technologies

1.3 Information from Third Parties

We may sometimes receive a limited amount of information from trusted third-party service providers for identity verification or fraud prevention. This information is used solely for account verification and security purposes.

2.1 Service Operation and Improvement

We use your information to create and manage accounts, process deposits and withdrawals, provide gaming and betting services, and make your experience smoother and more effective. Our live chat and email support team may access this information to assist you in Bengali and English.

2.2 Security and Fraud Prevention

We use your information to keep your account secure, detect unauthorised access, and prevent money laundering or fraudulent activity. We protect your data using SSL encryption and other security technologies.

2.3 Communication and Notifications

We may use your mobile number and email address to send important account notifications, transaction confirmation messages, and where applicable, promotional offers. You can opt out of promotional messages at any time.

2.4 Responsible Gaming

We monitor your gaming behaviour to identify potentially problematic patterns and offer support when needed. Our Responsible Gaming guidelines provide more detail on this process. Your wellbeing and safety are our top priority.

3.1 General Principle

bhago does not sell your personal information to any third party and does not share it with unknown organisations for commercial purposes. Information is shared only in specific, necessary situations.

3.2 Service Provider Partners

Limited information is shared with trusted technology and payment processing companies to keep our services running properly. These companies may only use the information for their designated tasks and are bound by strict confidentiality agreements. For example, when you make a deposit via bKash or Nagad, the relevant payment processor is given the necessary information.

3.3 Legal Obligations

We are required by law to provide information in response to a court order or a valid request from a legal authority. In such cases, we will try to notify you in advance where possible, unless prohibited by law.

3.4 Business Transfer

If bhago undergoes a change of ownership or business merger for any reason, your information may be transferred to the new ownership. In that case, this same Privacy Policy will remain in effect, or you will be notified in advance.

4.1 What Are Cookies

Cookies are small text files that our website stores on your device. They are used to maintain your login session, remember your preferences, and monitor website performance.

4.2 Cookies bhago Uses

• Essential cookies: Required for the website to function properly — without them, login and payment are not possible.
• Functional cookies: Remember your language and display preferences.
• Analytics cookies: Analyse website traffic and user behaviour so we can improve our services.
• Security cookies: Help prevent fraud and unauthorised access.

4.3 Cookie Controls

Most cookies can be disabled by changing your browser settings. Keep in mind that disabling essential cookies may affect the core functionality of the website and make it harder to log in or complete transactions.

5.1 Retention Period

We store your information while your account is active and for as long as necessary after it is closed. Certain information may be kept for an extended period for legal compliance, dispute resolution, or financial auditing purposes. When information is no longer needed, it is securely deleted.

5.2 Security Measures

bhago uses industry-standard security technologies to keep your data safe:

• SSL/TLS encryption — all data between your browser and our servers is encrypted
• Password hashing — your password is never stored in plain text
• OTP verification — two-step verification for sensitive actions
• Regular security audits and updates
• Restricted access controls — only authorised staff can access data

5.3 Steps in the Event of a Data Breach

If a security incident occurs that could put your information at risk, we will notify you as quickly as possible and take the necessary steps to minimise harm.

6.1 Right to Access Information

You may request at any time to know what information bhago holds about you. We will provide this information within a reasonable time.

6.2 Right to Correction

If your profile contains incorrect or outdated information, you can have it corrected. Some details can be changed directly from account settings; for others, contact our support team.

6.3 Right to Close Your Account and Delete Data

You may request to close your account at any time. After closure, personal data that is not required to be kept for legal or regulatory reasons will be deleted within the specified period.

6.4 Right to Opt Out of Marketing Communications

To stop receiving promotional emails or SMS, opt out through your account settings or our support channels. Transaction notifications — such as deposit or withdrawal confirmations — will continue as they are an essential part of the service.

7.1 Age Limit

All bhago services are for users aged 21 and over only. We do not knowingly collect personal information from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

7.2 Age Verification

Age is verified at the time of account registration and thereafter using a national ID card or passport. Transactions may be restricted until verification is complete.

8.1 Policy Updates

bhago may update this Privacy Policy from time to time. Any changes will be published on this page with a new date, and for significant changes, a notification will be sent to your registered email or mobile number. Continued use of the website after an update will be taken as your acceptance of the revised policy.

8.2 Contact Us

For any questions, complaints or requests regarding the Privacy Policy, use our 24/7 live chat support or email us at: [email protected]

For more information, visit our About Us page, where you can find more details about bhago. Our support team is ready to assist you in both Bengali and English.